Refund Policy
30-Day Money-Back Guarantee
At NOSTRUM TERRA, we are committed to providing high-quality products that promote well-being and satisfaction. We stand behind our products and want you to be fully satisfied with your purchase. That’s why we offer a 30-day money-back guarantee if you don't feel any improvement.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
1. The request for a refund must be made within 30 days from the date of purchase.
2. You must provide proof of purchase (order number, receipt, etc.).
3. The product must be returned in its original packaging.
4. The product must not be more than 50% used.
How to Request a Refund
1. Contact Us: Reach out to our customer service team at nostrumterraorganic@gmail.com with your order number and reason for the refund request.
2. Return Instructions: Our team will provide you with the return instructions, including the return address and any necessary documentation.
3. Return the Product: Send the product back to us in its original packaging. Ensure that it is securely packaged to prevent damage during transit.
4. Processing Your Refund: Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method within 10 business days.
Important Information
- Shipping Costs: The customer is responsible for the return shipping costs. These costs are non-refundable.
- Damaged or Defective Products: If you received a damaged or defective product, please contact us immediately at nostrumterraorganic@gmail.com. We will arrange for a replacement or a full refund at no additional cost to you.
- Exclusions: The 30-day money-back guarantee does not apply to bulk orders or products purchased through unauthorized resellers.
Contact Us
If you have any questions about our refund policy or need assistance with your return, please contact our customer service team:
- Email: nostrumterraorganic@gmail.com
Thank you for choosing NOSTRUM TERRA. We appreciate your trust in our products and look forward to serving you.
nostrumterraorganic@gmail.com